Terms and Conditions

Borneo Terms & Conditions for
Journey into the Rainforest with Dr Birute Galdikas of OFI

Terms: All prices are in U. S. dollars. Submitting an application is not a guarantee of acceptance on the tour. If we cannot accommodate you your credit card will not be charged.

The price of the trip is based on two people sharing a double or twin accommodation. If you are traveling alone there is an additional single supplement charge. The single rate would then be the share rate plus the single supplement. (i.e. USD5485+875). We do not match single travelers with roommates.
Prices are based on a minimum 13 people traveling in the group. We reserve the right to increase the price of the tour should the minimum not be met or air and land prices increase beyond our control due to currency fluctuations, increase in park permit fees, or other unforeseen circumstances. Group trip prices include everything as outlined on the website itinerary. Please note the return night in Jakarta is not included in the trip price and is at an additional cost. Please inquire for price of an airport hotel or a hotel in downtown Jakarta etc. Unless your international flight leaves after 5pm on the return day to Jakarta you will need an additional hotel night. If you are flying onward to Bali, Yogyakarta or Singapore you probably will not need an additional hotel night in Jakarta. Prices do not include international airfare but do include roundtrip airfare from Jakarta to Pangkalanbun and the return flight to either Jakarta or Semarang (Semarang if you are going onward to Bali or Yogyakarta). We have some very good international rates from the United States or Canada to Jakarta. We also have some excellent custom independent extensions to Malaysian Borneo (Sabah), Bali, Yogyakarta, Komodo Island, anywhere in Southeast Asia or Asia and also scuba diving and snorkeling. Please note that airfare prices are never guaranteed until paid in full and tickets are issued.

Payment policy:A non-refundable deposit of $500.00 USD per person is required to guarantee your reservation. The balance is due 90 days prior to departure. If final payment is not received within one week after the final payment due date we reserve the right to cancel your space without refund. If participating in a Komodo extension or other custom extension, an additional deposit of $500.00 USD per person is due. Total 1000.00 per person. On the extension, $500.00 per person of the deposit is non-refundable. Reservations made within 30 days of departure may incur a 100.00 additional charge.

Cancellation policy: Cancellation penalties are $500 per person if cancelled for any reason 90 days or more prior to departure date. A cancellation fee of 500.00 will apply if a custom extension is involved. If cancelled within the 90-day time frame no refund will be made. All cancellations must be made in writing and sent to Irene Spencer, Protravel International, 2300 Crescent Drive, San Diego, CA 92103. Cancellations also may be emailed to Irene@orangutan.travel or faxed to 619- 331-2992. Travel insurance will generally cover cancellation for covered reasons that are listed in the travel insurance brochure or insurance web site. There are no refunds for unused portions of the trip; e.g., unused hotel accommodations or internal airfare, whether voluntary or involuntary. If you need to cancel no deposits or final payments can be applied towards future trips.

Change fee: When changes are made after a trip has been confirmed and guaranteed, there is an administrative change fee of $75.00 USD. This fee is in addition to any costs or penalties imposed by the companies affected by the newly requested or cancelled services.

Trip cancellation & travel protection insurance: OFI requires that you have trip cancellation and travel protection insurance to participate on the trip. The policy we recommend covers you for pre-existing medical conditions and must be purchased within 14 days of initial deposit.The price is based on age and total cost of trip. Insurance is non-refundable. Our travel insurer is Travelex insurance services or Roamright and can be arranged by us.

General Terms and Conditions

Eligibility: Minimum age requirement is 15 years old. Children under the age of 15 are not allowed to participate on our trips. Children from 15 to 18 years of age must be accompanied by a parent or designated responsible adult.

Responsibility: Irene Spencer Travel LLC, Protravel International and OFI (its owner, associates, agents and employees) give notice that they assume no responsibility for injury, loss or damage to person or property in connection with any service resulting directly or indirectly from acts of god, animal bites or injuries, detention, annoyance, delays and expenses arising from quarantine, strikes, thefts, pilferage, force majeure, failure of any means of conveyance to arrive or depart as scheduled, civil disturbances or terrorist activities, government restrictions or regulations, discrepancies or change in transit or hotel service over which it has no control. We will not assume any financial responsibility for flight cancellations or hotel and/or meal expenses related to flight delays or cancellations. We recommend travel insurance which covers these circumstances should they occur.
Irene Spencer Travel and/or Protravel, Protravel Southwest Div. and OFI are not responsible for loss of life, personal injury, Cancellations, delays, over-bookings, loss or damage of baggage and/or loss of services as a result of delayed or cancelled flights. With advance deposit to Protravel International or any of its agents, the depositor therefore agrees to be bound by the above recited terms and conditions.

Medical and health: Guests with existing medical conditions should make them known to Irene Spencer well before their departure from trip point of origin. The participants will be in remote areas in Borneo and evacuation could be prolonged, difficult and expensive.
It is strongly suggested that trip participants purchase short-term traveler’s insurance covering baggage, accident/life, trip cancellation/delay, medical evacuation and medical expenses. Pre-existing medical conditions are only covered by travel insurance if purchased within 14 days of making the first trip deposit. The Center for Disease Control in Atlanta (http://www.cdc.gov/trave/index.htm) has excellent information on destinations worldwide. The World Health Organization (http://www.who.int/ith/en/) also maintains a database on international travel and health. Please contact your physician for information regarding malaria precautions and shots that best meet your needs for travel to Borneo.

Physical Requirements: You must be able to walk intervals of 20-30 minutes several times a day in a very hot and humid environment on flat but uneven surfaces. We reserve the right to request medical clearance or any additional information. There is no smoking permitted on the boats, lodge rooms, dining venues, Camp Leakey or the Care Center. You will be required to wear masks at the care center and will need to show proof of a tuberculosis test taken within in the past year showing a negative result. If you test positive you must provide a doctor's note stating that you have been tested and do not have TB.

Cancelled trips: OFI, Irene Spencer Travel LLC., Protravel, reserve the right to cancel any trip due to insufficient sign-ups. In the event of such a cancellation for insufficient sign ups, those with reservations shall be notified as soon as possible and a full refund or the opportunity to rebook on another departure will be given. If it is necessary for us to cancel due to other unforeseen reasons clients will be rebooked on another departure but no refunds will be given. OFI, Irene Spencer Travel LLC, Protravel International, and participating agents are not responsible for any expenses incurred for non-refundable air tickets, medical costs, etc. If you are arranging your own flights please do not purchase any non-refundable tickets until your departure date is guaranteed to operate.

Accommodations: Please note that accommodations are in a rustic eco lodge. There is air-conditioning, electricity and hot water. Accommodations are basic but adequate. Each room has a private bathroom and shower. A mosquito net is provided.

Passports & visas: Citizens of the U.S. and other countries will require a passport and in some cases a visa. Please make sure your passport has an entire blank page for each country you will visit (not an amendment or endorsement page) and that your passport is valid for six months beyond your intended period of stay. Visas can be obtained at the airport upon arrival in Indonesia. We also advise you to check the U.S. State department website for warnings for travel to Indonesia and any other countries you may plan to visit: http://travel.state.gov. Register your itinerary with the State Department registration. Travel registration is a free service provided by the U.S. Government to U.S. citizens who are traveling to a foreign country. Registration allows you to record information about your upcoming trip abroad that the Department of State can use to assist you in case of an emergency. https://travelregistration.state.gov/ibrs/

Photography: Absolutely no video recording or photography is allowed at the Care Center. Video and photography are allowed at Camp Leakey.

Tipping: It is approximately two million per person (2,000,000 rupiah per person is approximately USD150.00 based on the fluctuating exchange rate of the local currency.) This will be collected and distributed among staff and guides.